Complaints
A. For Issues Complaints against the Insurer your insurance cover is with:
If you encounter issues related to insurance claims or other related concerns, please follow the instructions below to file a complaint:
1. For Abu Dhabi Residents ( medical policy/ claims ) :
Online: Submit your complaint through the Health Authority of Abu Dhabi (HAAD) website: https://www.doh.gov.ae/
Email: Send your complaint to contact@abudhabi.ae
Toll-Free Hotline (24/7): +971 2449 3333
2. For Dubai Residents ( medical policy/ claims) :
Online: Submit your complaint via the Dubai Health Authority (DHA) website: https://www.isahd.ae/Home/lpromes/
Email: Send your complaint to cg@dha.gov.ae
Toll-Free Hotline (24/7): 800 342 (800 DHA).
3. For issues related to non-medical policy/ claims - Kindly follow these instructions:
1 . file an official complaint with your Insurance Company
- if no written response was sent to you after 30 calender days , or you received a response but you are not satisfied with it kindly submit your complaint via SANADAK website Homepage – Sanadak
B. For Issues Related to UIB
Email: Send your complaint to uibcomplaints@uibgulf.com
Please ensure that you provide all necessary details in your complaint to facilitate a prompt and effective resolution.